Power Windows Drop Into The Door?

Why Cheap, Plastic Parts Are to Blame

Most Pontiac cars have a defect where the power window mechanism breaks because it's made of cheap plastic parts which break in the power window pulley assembly. GM dealers will only replace the entire assembly, to the tune of $450 per window.


Complaints From Pontiac Owners

Many Pontiac owners have written to say they have had to replace most or all four power windows assemblies, and some even had to replace the same power window assembly multiple times. GM has not changed the design of the replacement parts, so once fixed by the dealer, the problem still exists.

The best way to deal with the power window failures is to get the power window assembly from a salvage yard. A lot of people get sick & tired of replacing these again & again, & tape up the window permanently.

Currently there is no recall for the power windows, because it is not a safety issue (according to the NHTSA). So far, a class action lawsuit has not been filed. At the moment, the Pontiac Bonneville has the most complaints on file, closely followed by the Pontiac LeSabre. Just to give you an idea of the wide range of GM models with this defect, we also have the same complaint for the Pontiac Century & Regal, Chevy Cavalier, Impala, Lumina, Malibu & Silverado, the Oldsmobile Alero, Pontiac Grand Am & Pontiac Sunfire. Here's just a sample:

Make Model Generation Years
Pontiac Bonneville 10th generation 2000, 2001, 2002, 2003
Pontiac Grand Am 5th generation 1999, 2000, 2001, 2002, 2003, 2004 2005
Pontiac Grand Am 1st generation 1999, 2000, 2001, 2002, 2003, 2004, 2005

Actions You Can Take

This step is crucial, don't just complain on forums! The sites below will actively manage your complaints and turn them into useful statistics. Both CarComplaints.com and the CAS will report dangerous trends to the authorities and are often called upon by law firms for help with Class Action lawsuits. Make sure to file your complaint on all three sites, we can't stress that enough.

  1. Step 1: File Your Complaint at CarComplaints.com

    CarComplaints.com is a free site dedicated to uncovering problem trends and informing owners about potential issues with their cars. Major class action law firms use this data when researching cases. Add a Complaint

  2. Step 2: Notify the Center for Auto Safety

    The Center for Auto Safety (CAS) is a pro-consumer organization that researches auto safety issues & often compels the US government to do the right thing through lobbying & lawsuits. Notify the CAS

  3. Step 3: Report a Safety Concern to NHTSA

    The National Highway Traffic Safety Administration (NHTSA) is the US agency with the authority to conduct vehicle defect investigations & force recalls. Their focus is on safety-related issues. Report to NHTSA

Share Your Complaint

Add Your Complaint

Join thousands of frustrated car owners who have voiced their opinion and notified other consumers of issues at CarComplaints.com.

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Pontiac Customer Assistance Center

P.O. Box 33172 Detroit MI 48232-5172